Complete Corporate Training Solution https://validator.w3.org/feed/docs/rss2.html Module 2/ What is customer service? Privacy Policy 1 Customer Service Training Module 1: Who and What is a Customer Module 5: Emotional Intelligence Module 4: Conflict Resolution Module 3: Customer Interactions Demo Section 1, Module 5 Introduction Demo registration Infection Control and Prevention for Covid-19 and other diseases Definition and Context Tailored soft skills courses Definition and Context continued Pandemic disease and influenza control and prevention Module 1 Customer Service for Security Guards Mod4/Conflict resolution Module 3/ Customer interactions Module 5/Emotional Intelligence Client dashboard Contact Refund and Returns Policy How to agree on a course of action How to deal with stressful situations Awareness of self and surroundings Awareness of self and surroundings continued Awareness of self and surroundings continued Caring for a customer Motivating all concerned parties Regulating environment Regulating tone Regulating tone continued Motivating all concerned parties continued Regulating Environment continued Question the situation not the individual What is conflict and what is conflict resolution Question the situation…continued Empathy Vs Sympathy Interpersonal skills Listen, question, and understand the customer About How to greet a customer Interpersonal skills continued All Courses Interpersonal skills continued Interpersonal skills continued Home