customer service training

Customer Service Training

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Customer Service is a course that focuses on the core fundamentals of how to become a customer centric professional in your field. Everyone knows that pleasing a customer can be difficult at times, but it is important to note that you can control the situation easily with the proper techniques. This course will dive in to what it means to service the customer, and how you can best achieve your goals in a harmonious manner. Please keep in mind that this course is builds a strong foundation, and is considered a pre-requisite for other courses such as conflict resolution, and de-escalation.

There are a total of 5 modules, and some of them contain more than one topic. Please make notes as you go along so that you can maximize the benefits of this course.

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